Call Centre Agent, Malawi

Working for a Telecoms company based in Malawi you will be answering incoming calls from customers in a contact call centre environment

Main Job Tasks and Responsibilities:

- Answering phones professionally
- Responding to customer inquiries
- Researching required information using available resources
- Handling and resolving customer complaints
- Providing customers with product and service information
- Following up customer calls where necessary

Education and Experience

- Proficient in standard computer applications
- One to two years experience in a call center environment
- Knowledge of administration and clerical processes

Key Competencies:

- Excellent verbal and written communication skills
- Good listening skills
- Good problem analysis and solving skills
- Must be customer service oriented

The suitable contact will be a friendly enthusiastic individual with a polite and professional telephone manner. Previous contact centre experience is essential but not necessary.

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Job Summary

Reference: BPO/0001
Posted: 12th November 2010
Type: Permanent
Location: Malawi
Salary/Rate: 1 / Hour (MK)

Recruiter Details

Name: Henry Hill Recruitment
Organisation: ntchito.com
E-mail Address: enquiries@workinmalawi.com
Telephone: -