Team Manager, Malawi

Working for a Telecoms company based in Malawi you will be responsible for leading and motivating a team of customer service/sales advisors in a Contact Call Centre environment. You will ensure the provision of quality customer service /sales support to the customers.
Previous Team Manager/Leader experience is essential for this role.

Main Job Tasks and Responsibilities:

- Exceeding and meeting departmental objectives and targets
- Motivating and inspiring the team to meet targets
- Ensuring employees follow their schedules
- Handling escalated calls, complaints, questions, and queries
- Documenting general reports on each team member’s performance and targets

Education and Experience

- Must have a University Degree
- Must have 2-4 years experience in a similar role

Key Competencies:

- The ability to motivate people
- Good spoken and written communication skills
- Responsible attitude
- Good 'people skills' for building relationships with members of staff at all levels
- The ability to plan and prioritise your own work and other people's
- Computer literate
- Calmness under pressure
- Decision-making ability

The suitable contact will be a friendly enthusiastic individual with a polite and professional telephone manner. Previous contact centre experience is essential but not necessary.

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Job Summary

Reference: BPO/0002
Posted: 12th November 2010
Type: Permanent
Location: Malawi
Salary/Rate: 1 / Hour (MK)

Recruiter Details

Name: Henry Hill Recruitment
Organisation: ntchito.com
E-mail Address: enquiries@workinmalawi.com
Telephone: -